The Following Is The Standard Policy And Procedures For
As Of 9/1/2007
As of Sept 1, 2008 and due to hurricane impacts and the rising cost of fuel, we will be implementing a mandatory 10% fuel surcharge fee (FSF), up until fuel cost stabilizes and goes below $3.00/gal.
** Please call our office next business day**
to confirm your reservation: 843-746-9000 or Toll Free 1-888-305-7779
Charleston Executive and www.charlestonexecutive.com is not responsible for information left out, incorrect information, or server errors.
Charleston Executive enforces a 35% non refundable deposit on all and any reservation placed online or by phone. A 100% penalty applies to cancellation made within 72 hours of service for corporate airport services and 30 days for all other services.. No refund for: No shows or unused services. You must call us if you are in the airport and are unable to locate us, failure to do so will result in being charged for a no show plus any additional wait time.
Please take note that the minimum suggested gratuity for Sedan and Limo service is 20%, an additional 5% applies to service with Excursion, Escalade, Navigator, Limo Bus, Hummer, Rolls Royce, Mini buses and Motor Coaches, we do not add this to your bill and based on quality and professional services rendered you should tip your Chauffeur or Driver based on service received. If you prefer to add gratuity to your bill you must sign the drivers trip sheet and sign it, an administrative fee of 5% is charged when cash tips are not given to Chauffeurs and charged to a credit card for administrative services.
We at Charleston Executive appreciate and ask for your cooperation and assistance in accordance with State and Federal laws, so that we may make your time with us more enjoyable. Charleston Executive will not tolerate the consumption of alcoholic beverages by a person not of legal drinking age and will retain a zero tolerance compliance policy. Depending on the state of service the consumption of beer, wine, or sprits may be against local or state laws and open containers would not be allowed to be transported or consumed in any vehicle. Charleston Executive will terminate the contract at the drivers discretion when any alcohol, drugs, or drug paraphernalia are found in any vehicle when passengers are under the legal drinking age and, customers agree to loose their remainder of time and all moneys. At the chauffeur's discretion, the customer agrees to be fully responsible for following charges that may occur:
Illegal Use of Drugs, Alcohol, or Drug Paraphernalia $250*, plus applicable court cost and attorneys fees
*In addition we will confiscate the items and notify local law enforcement
At the chauffeur's discretion, the customer agrees to be fully responsible for any damage or extra cleaning and to the following charges that may occur:
|$5.00 and up||any broken glass|
|$75.00 and up||excessive clean up, spilled liquid clean up|
|$25.00 and up||champ glasses|
|$150.00 and up||shampooing & disinfecting (due to sickness)|
|$100.00 and up||for each burn hole or tear to upholstery|
|$100.00 and up||min for each and any act of vandalism|
|up to $1,000.00 and up||for any and all damages to audio and visual equipment|
|$100.00 and up||for any broken or missing remote controls|
|$250 and up||smoking in auto|
|$550 and up||standing thru sunroof|
*Above charges are doubled in specialty vehicles. i.e. Limo Bus, Escalade, Navigator, Hummer, Rolls Royce, Buses & Excursion. It is the customer's responsibility to make sure that all audio and visual equipments are properly working at time of pick up.
As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Charleston Executive will not be responsible for any article left in our vehicle. Charleston Executive and its employees will not be responsible for any lost, stolen or damaged articles. If you discover a missing article and call our our offices we will check the vehicle and if recovered you may pick up at our office during normal business hours M-F between 10 AM and 2 PM with an appointment only.
Charleston Executive will not be held responsible for any injuries caused by alcohol consumption or failure to wear a seatbelt.
We will not allow, under any circumstances any drinking of any kind or any trash left behind for point to point transfers. If any glassware has been found used or if any trash is left behind in the car, a clean up charge of $40.00 plus gratuity (double for specialty vehicles) will be charged to your credit card.
Effective 9/1/2007, a 7% STC Fee (Service Transportation Cost) will be added on every contract to cover licensing and administration costs.
By calling in an order over the phone you agree to these terms and conditions as stated in the policy and procedures webpage.
By submitting payment you agree to these terms and conditions as stated in the policy and procedures webpage.
By entering any auto of Charleston Executive and/or its affiliates you agree to these terms and conditions as stated in the policy and procedures webpage.
Standard Cancelation Policy:
Any and all cancellations must be done in writing and sent via certified mail and received and signed for prior to 30 days before scheduled arranged services excluding airport transfers. You may also send your cancelation via email using RPost www.rpost.com and send to email@example.com using the same guidelines as above.
Airport Transfer Cancelation Policy:
You must have a paid for airline ticket scheduled for requested date, time and service for this policy
Arrivals: You must cancel your reservation 4 hours prior to your scheduled originating city departure. You are required to give Charleston Executive your originating city departure information at time of booking.
Departures : You may cancel 4 hours prior to departure from Charleston if your flight departs between 10 AM and Midnight, for departures between 12:01 AM and 9:59 AM you must cancel by 10 PM the day before departure.
It is your responsibility to notify us of any changes, new flight numbers, departure or arrival times if you reschedule or are delayed in another city prior to arriving in Charleston.
Luggage in a Limousine: It is the responsibility of the clients to insure that their luggage will fit in the trunk of the selected vehicle (some of our Limousines also offer luggage storage space in front passenger seat, by the driver). No luggage will be allowed inside the vehicle with the passengers for security reasons. If all luggage can not be stored in the trunk (and front seat), the client will have to make arrangement at his/her expense for an additional vehicle to transport extra luggage to the destination.
Renting a Vintage Rolls Royce: because it is an antique car, the client must be aware that in case the car breaks down before or during the service, Charleston Executive will not be held responsible for any delay or service interruption or service cancellation, due to unexpected mechanical problems. Charleston Executive will make every attempt to insure the service requested, by replacing the vehicle with any other available vehicle in our inventory. When confirming a reservation for a Vintage Rolls Royce, the client agrees to the limited liability of Charleston Executive and/or its affiliates
** Charleston Executive and/or its affiliates are not responsible for any flight delays, flight cancellations or change of flight numbers. We will do everything in our power to accommodate every client by either re-arranging our schedule (if all possible) and or contacting one of our affiliate companies to see if their schedule permits, otherwise you may have to seek compensation from your airline, cruise ship company or travel agent. Wait time at the airport is $20 minimum to $45 maximum every 15 minutes after luggage hits the baggage claim belts, train station will be 15 minutes after train stops for un-boarding and cruise port 25 minutes after your requested pick up time, you are required to call @ 7AM when cruise ship docks and advise of your scheduled disembarkation.
Additional fee may apply for transfer service before 06:00 am and/or after 11:00 pm (23:00), holidays, special events, and conventions. Call us for details.
Any vehicle provided from an Independent or Affiliate can be canceled by the Affiliate or Independent without recourse, since we do not own or control the vehicles provided or operated by these individuals we can not guarantee their services or vehicles. We will arrange for service on your behalf with other carriers and provide a confirmation based on their acceptance, if for some reason the Affiliate is unable to meet the agreed upon service we will advise you as soon as we get notification so you can make other arrangements. You may also request the Affiliates phone number to verify if you wish and we will provide you with the Affiliates Drivers name so you may communicate with the Driver or Chauffeur during the day of service.